Frequently Asked Questions

Everything you need to know about shopping with Michu.

How can I track my Michu order?

Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.

Do you ship internationally?

Yes, Michu ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring yourself before purchasing to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your fabrics sustainably sourced?

At Michu, we prioritize ethical production. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to reduce our environmental footprint.